HERE ARE SOME GENERALLY ASKED QUESTIONS
Frequently Asked Question - RaasRa
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How do i Select my Size ?
A size chart is given on every product page. We request you to read it thoroughly before ordering.
How can I be assured of the quality of products ordered?
All your products are created with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through quality inspection before dispatch..
How can I take care of my garment?
we recommend a hand wash/dry clean for your outfit.
Do you customise products?
No, we do not offer any product stitching, we have standard designs and sizes.
Which shipping partners do you use for shipping the products? ?
We ship all our domestic orders via renowned service such as Delhivery.We do ship worldwide, and all our International orders are shipped via DHL.
How can I make payments on the website?
At RaasRa, we accept online payments and COD . You can also make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
How can I Return /exchange my product?
An item is eligible for a return/exchange request only once.
Reverse pickup will either be arranged by us, or the customer may be required to ship the parcel back to us after discussing the process with our Customer Executive. In such cases, the Customer Executive will share the return shipping address with the customer.
Name: RaasRa
Number: 93151 77641
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. Please find our return and exchange policy.
Return & Exchange Policy
Return & Exchange Policy
Exchange Policy
We always strive to ensure that you love our products as much as we loved creating them.
However, we will be happy to exchange any item that is:
- Unworn, unused, unwashed, unaltered, and undamaged
- With original tags intact
- Requested within 7 days from the date of delivery
You may exchange the product with a different size.
Please Note:
- Sale products cannot be exchanged or returned
Return Policy
Items are eligible for return if they are:
- Unworn, unused, unwashed, unaltered, and undamaged
- With original tags intact
- Requested within 7 days from the date of delivery
Refund Details:
- Refunds are processed via Bank Transfer or UPI
- It may take up to 15 working days after approval
Important Refund Conditions:
- If an order is placed using express delivery, the express delivery charges will not be refunded
- If the order is placed using Cash on Delivery (COD), the COD charges will not be refunded
Damaged / Incorrect Product
- Request you to make unboxing video to claim any kind of damage, and contact our support team immediately.
- For incomplete or incorrect items, a clear unboxing video is required
- For defective products, clear images or videos must be shared for verification
Return Process
Reverse pickups will either be arranged by us, or the customer may be required to contact our Customer Support Executive for further assistance. The return shipping address will be shared by the Customer Support Executive, if required.
Name: RaasRa
Contact Number: +91 9315177641
Once received, the product will undergo a quality check. If approved, the return/exchange will be processed.
Additional Conditions
- Each item is eligible for return/exchange only once
Cancellation Policy
- Orders can be cancelled within 24 hours of placement
- No cancellations will be accepted after this period
Order Modification (Size / Address / Phone Number)
To request any changes, please email us at
suitsbyraasra@gmail.com
Subject: Order Number + Revised Information
Changes can only be made if the order has not been shipped.
International Orders
- No returns or exchanges are applicable on international orders
- For sizing assistance, please contact us before placing your order
I want to cancel my order and get a refund. Who should I contact?
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery.No cancellations will be accepted after 24 hours of the order being placed.